Support
Questions, feedback, or something not working right? We're here to help.
Contact us
For account issues, billing questions, bug reports, or general feedback, email us directly and we'll get back to you.
whollysoftware@gmail.com
Common questions
How do I cancel my subscription?
Open the Settings app on your iPhone → tap your name at the top → Subscriptions → DIY Repair AI Pro → Cancel Subscription. Cancelling stops future renewals; you keep Pro access until the end of the current billing period.
I was charged but don't have Pro access.
Open the app, go to the upgrade screen, and tap "Restore Purchases." If that doesn't resolve it, email us with your Apple ID's purchase receipt and we'll sort it out.
How do I delete my data?
You can delete individual saved diagnoses from within the app. To request full deletion of your account and all associated data, email us and we'll process it within a few business days.
The AI diagnosis seems wrong — what do I do?
AI diagnoses are a starting point, not a certified inspection. For anything safety-related (gas, electrical, structural), always confirm with a licensed professional before acting.