Terms of Use

1. Acceptance of terms

These Terms of Use ("Terms") govern your access to and use of the DIY Repair AI mobile application and any related services (together, the "App"), operated by Wholly Software ("we," "us," or "our"). By creating an account or using the App, you agree to these Terms. If you don't agree, don't use the App.

2. What the App does

DIY Repair AI lets you submit a photo and/or a written description of a home repair issue and receive an AI-generated diagnosis, including a likely cause, severity and urgency rating, confidence score, suggested DIY steps, and estimated costs. The App may also connect you with independent local contractors ("Pros") for quotes.

Diagnoses are generated by third-party AI models based on the information you provide. They can be incomplete, inaccurate, or unsuitable for your specific situation. You are solely responsible for deciding whether and how to act on any diagnosis, and for verifying anything safety-related with a qualified, licensed professional before doing repair work yourself.

3. Accounts

You need an account to use the App. You're responsible for keeping your login credentials secure and for all activity under your account. Let us know right away if you suspect unauthorized access.

4. Subscriptions and billing (DIY Repair AI Pro)

The App offers a free plan (limited AI diagnoses per month) and a paid subscription, "DIY Repair AI Pro," priced at $4.99/month or $39.99/year, offering unlimited AI diagnoses, full DIY repair guides, detailed cost estimates, and priority contractor matching. Pricing may vary by region and is shown in the App before purchase.

• Payment is charged to your Apple ID at confirmation of purchase.
• Subscriptions automatically renew for the same term unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours prior to the end of the current period, at the price you agreed to.
• You can manage or cancel your subscription anytime in your device's Settings > [your name] > Subscriptions. Deleting the App does not cancel your subscription.
• No refund is provided for the unused portion of a subscription period, except as required by law or Apple's refund policies.

5. Local pros / contractors

Pros listed in the App are independent third parties, not our employees, agents, or partners. We do not guarantee the quality, licensing, insurance, availability, or outcome of any work performed by a Pro. Any agreement you make with a Pro is solely between you and them.

6. Your content

You keep ownership of the photos, descriptions, and other content you submit ("Your Content"). By submitting it, you give us a license to use it to operate the App — for example, to generate your diagnosis and to maintain your repair history. See the Privacy Policy for how Your Content is handled, including its use by third-party AI providers.

Don't submit content that's unlawful, infringing, or that includes personal information about someone else without their permission.

7. Acceptable use

Use the App only for its intended purpose. Don't reverse-engineer it, interfere with its operation, attempt to access other users' data, or use it to build a competing product.

8. Disclaimers

THE APP AND ALL DIAGNOSES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY. WE DO NOT WARRANT THAT DIAGNOSES ARE CORRECT OR THAT ANY REPAIR YOU ATTEMPT BASED ON THE APP WILL BE SAFE OR SUCCESSFUL.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHOLLY SOFTWARE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROPERTY, INCOME, OR DATA, ARISING FROM YOUR USE OF THE APP OR ANY REPAIR WORK UNDERTAKEN BASED ON A DIAGNOSIS — INCLUDING DAMAGE CAUSED BY DIY REPAIRS TO GAS, ELECTRICAL, PLUMBING, OR STRUCTURAL SYSTEMS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions don't allow these limitations, so some of the above may not apply to you.

10. Termination

You can stop using the App and delete your account at any time. We may suspend or terminate access for violation of these Terms or to protect the App, other users, or ourselves.

11. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify you in the App or by other reasonable means before they take effect. Continued use after changes take effect means you accept the new Terms.

12. Governing law

These Terms are governed by the laws of the jurisdiction in which Wholly Software operates, without regard to conflict-of-law principles, except where local consumer protection law requires otherwise.

13. Contact

Questions about these Terms? Email whollysoftware@gmail.com.