Privacy Policy

This Privacy Policy explains what information DIY Repair AI ("we," "us," the "App") collects, how we use it, and the choices you have. The App is operated by Wholly Software.

1. Information we collect

Account information. Email address, password (stored as a salted hash, never in plain text), and optionally your name.

Property information. The home address and property type you add, so diagnoses and local pros can be matched to your home.

Issue content. Photos and written descriptions you submit to be diagnosed, the resulting AI diagnosis (cause, severity, cost estimates, DIY steps), and any follow-up chat messages you send about an issue.

Location. With your permission, your device location is used to find and sort nearby contractors. You can decline this and enter a home address manually instead.

Subscription status. If you subscribe to DIY Repair AI Pro, Apple shares subscription status, product, and renewal information with us so we can unlock Pro features on your account. We never receive or store your card number — billing is handled entirely by Apple.

Usage data. Basic technical data (like device type and app version) needed to operate and troubleshoot the App.

2. How we use your information

• To generate AI diagnoses from your photos and descriptions.
• To save your diagnosis history to your account and property.
• To match you with relevant local pros and send your quote requests to the pro you choose to contact.
• To operate, maintain, and secure your account and the App.
• To communicate with you about your account or respond to support requests.

We do not sell your personal information, and we do not use your photos or issue descriptions for advertising.

3. Third-party AI providers

To generate a diagnosis, the photo and/or description you submit for that issue is sent to a third-party AI model provider (such as Google Gemini or Anthropic Claude) for processing. This is the same content you chose to submit in the App — we don't send your full account or property details beyond what's needed to produce the diagnosis. These providers process the content to return a result to our server and do not use it to advertise to you.

4. Who we share information with

• AI providers — to generate your diagnosis, as described above.
• Local pros — only when you choose to request a quote, we share the details needed for that request (e.g., the issue and contact info you provide).
• Apple — to process App Store subscription purchases.
• Service providers who help us run our infrastructure (e.g., hosting), under obligations to protect your data.
• Law enforcement or others, only if required by law or to protect the rights, safety, or property of you, us, or others.

We do not share your data with third parties for their own marketing purposes.

5. Where your data is stored

Your account, property, and issue data is stored on servers we operate. Uploaded photos are stored on that same infrastructure. We take reasonable technical and organizational measures to protect it, but no system is 100% secure.

6. Your choices

• Access and export. You can view your diagnosis history in the App at any time.
• Delete an issue. You can delete individual saved diagnoses from the App.
• Delete your account. Contact us at whollysoftware@gmail.com to request deletion of your account and associated data.
• Location. You can disable location access anytime in your device's Settings; you'll be asked to enter your address manually instead.
• Notifications. You can opt out of any non-essential notifications in your device's Settings.

7. Children's privacy

DIY Repair AI is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we'll delete it.

8. Data retention

We keep your account and issue data for as long as your account is active, so your repair history stays available to you. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where we're required to retain it (for example, transaction records for tax or legal purposes).

9. International users

Your information may be processed in a country other than the one you live in, which may have different data protection laws. By using the App, you consent to this transfer and processing.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you in the App or by other reasonable means before they take effect.

11. Contact us

Questions about this policy or your data? Email whollysoftware@gmail.com.